Privacy, stated plainly.

Who this policy applies to

This Privacy Policy applies to visitors, prospects, operators, drivers, riders, passengers, and other people who interact with SoloDrive.Pro or a transportation service powered by SoloDrive infrastructure.

SoloDrive.Pro provides software infrastructure for independent transportation operators. Operators are responsible for their own transportation services, customers, licensing, insurance, and business operations.

Information we may collect

Depending on how you use the site or service, we may collect information such as:

• Name
• Email address
• Phone number
• Business or display name
• Service area or operating market
• Booking page preferences
• Ride request details
• Pickup and dropoff information
• Precise device location, when you allow it on your device
• Trip status and operational records
• Payment-related status information from third-party payment providers
• Website, device, browser, and usage data

We collect only the information needed to support onboarding, booking, communication, payment-related workflows, customer support, operational records, and platform security.

How we use information

SoloDrive may use information to:

• Respond to inquiries
• Create or prepare booking pages
• Support operator onboarding
• Send account, setup, support, and operational notices
• Support ride request, quote, trip, and payment-related workflows
• Maintain operational records
• Improve website and platform performance
• Protect against abuse, fraud, misuse, or unauthorized access
• Comply with legal, tax, accounting, security, and business obligations

Text messaging and SMS consent

Text messages are used for service and operational updates.

By providing your phone number to SoloDrive.Pro or a participating SoloDrive-powered transportation operator, you consent to receive text messages related to your inquiry, ride request, quote, trip status, account setup, operator onboarding, customer support, and related service communications.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or by contacting us through the contact information listed in this Privacy Policy.

We use text messaging to support service operations, including rider communication, trip coordination, quote updates, operator/customer support, and account or onboarding notices.

SMS opt-in data and consent information are not sold or shared with third parties for marketing purposes.

When we share information

We may share information only when needed to operate the website, support the platform, process payments, communicate with users, maintain records, measure our advertising, or comply with legal obligations.

This may include sharing information with:

• Payment processors
• Communication vendors
• Hosting, security, analytics, and infrastructure providers
• Advertising and conversion measurement partners, as described in the next section
• Independent transportation operators when needed to support a booking or service request
• Professional advisors, legal authorities, or compliance parties when required

We do not sell SMS opt-in data or consent information. We do not share SMS opt-in data or consent information with third parties for marketing purposes.

Advertising and conversion measurement partners

SOLODRIVE.PRO shares a limited set of account information with Meta Platforms, Inc., the company behind Facebook and Instagram, for advertising and conversion measurement. This is the only advertising partner we share personal information with.

When a SOLODRIVE.PRO operator account is activated, on a free plan or a paid plan, we send a conversion event to Meta through the Meta Conversions API. That event includes:

• Your name
• Your email address
• An account identifier that we generate for your SOLODRIVE.PRO account
• The plan that was activated, and for a paid plan, its amount, currency, and an estimated subscription value

Your name, your email address, and your account identifier are converted into an irreversible SHA-256 hash on our servers before the event is sent. Meta receives those hashed values, not the plain text. Meta uses them to match the activation against an advertising profile, so that we can measure which advertising reaches drivers.

This event is sent once, when the account is activated. It is not an ongoing feed of your activity.

We do not send your phone number, your address, your location, your ride or trip records, your payment information, or your income, expense, and mileage records to Meta or to any other advertising partner.

Meta handles the information it receives under its own data policy. If you have questions about this sharing, contact us through the SOLODRIVE.PRO contact page. You may also delete your account and its associated information at any time.

Payments

SoloDrive uses third-party payment infrastructure for payment-related workflows. SoloDrive does not ask you to provide full card numbers directly to SoloDrive through this website.

Payment information is handled by the applicable payment provider. SoloDrive may receive payment-related status information, transaction references, account readiness information, or other records needed to support onboarding, booking, application fees, receipts, disputes, support, and accounting.

Ride, quote, and trip records

SoloDrive-powered services may create operational records related to ride requests, quotes, authorization attempts, trip status, driver/passenger coordination, timestamps, pickup and dropoff details, payment status, and support activity.

These records help support transportation workflows, customer support, operator reporting, payment-related review, dispute response, and operational accountability.

Device location

Some SOLODRIVE.PRO pages ask your device for its precise location, such as its GPS position. Your browser or phone asks your permission first. If you allow it, we collect and store the location your device reports, along with the time it was recorded.

We collect precise device location when you:

• Request or book a ride through a driver’s booking page, including when you tap “Use my current location”
• Open your trip page before and during a ride
• Apply or sign up to drive with SOLODRIVE.PRO, and visit our driver sign-up and campaign pages
• Use the SOLODRIVE.PRO driver console, including during rides, to track trips, mileage and time
• Tap “Show my driver” or “Send the link” on our Ask Your Driver page to invite a driver. We record the tap, the time, and your device’s location if you allow it

We use this information to help your driver find you at pickup, to measure distance and time for quotes, fares and trip records, to keep accurate operational records, and to understand where riders and drivers use SOLODRIVE.PRO so we can improve and market the service.

If you do not allow location, you can still book a ride or apply to drive. You can type an address instead. You can turn location off at any time in your browser or device settings. Location already stored stays part of the records described in this policy.

Separately, as described under “Cookies, analytics, and website data,” we may record an approximate location based on your internet connection, even when you do not share your device location.

Cookies, analytics, and website data

SoloDrive may use cookies, logs, analytics tools, and similar technologies to understand website usage, improve performance, protect the site, and support marketing or conversion measurement.

Where that measurement involves sharing account information with an advertising partner, the section on advertising and conversion measurement partners states exactly what we share and who receives it.

Browser or device information may include IP address, browser type, pages visited, referring pages, device type, approximate location, and interaction data.

Your choices

You may contact us to request access, correction, or deletion of information where applicable.

You may opt out of SMS messages by replying STOP. You may request SMS help by replying HELP.

You may also contact us directly if you have questions about your information or communication preferences.

Data retention

We retain information for as long as needed to support onboarding, platform operations, transportation workflows, payment-related records, legal obligations, accounting, security, dispute response, and business administration.

Some operational, payment, compliance, or support records may be retained even after a specific inquiry, booking, or account relationship ends.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No website, communication system, or online service can guarantee perfect security.

Users and operators are responsible for maintaining the security of their own accounts, devices, passwords, business systems, and communication channels.

Children

SoloDrive.Pro is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Independent operators

SoloDrive provides software infrastructure. Independent operators using SoloDrive are responsible for their own transportation services, business practices, customer relationships, licensing, insurance, legal compliance, and any additional privacy obligations that apply to their business.

When you interact with an independent operator, that operator may also collect, use, or retain information under its own business policies.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Continued use of SoloDrive.Pro or SoloDrive-powered services after an update means the updated policy applies.

Contact

Questions about this Privacy Policy, SMS consent, or your information may be sent through the SoloDrive contact page.

Contact SoloDrive